2nd Shift Operations Lead
5 days ago
We are seeking an experienced 2nd Shift Assistant Manager to join our team at Triangle Stop. As a key member of our evening shift, you will be responsible for ensuring the smooth operation of our convenience store during this critical period.
Responsibilities- Leadership & Supervision
- Oversee and motivate a team of employees to deliver exceptional customer service and meet sales targets.
- Provide training, guidance, and support to staff members to ensure they have the skills and knowledge needed to excel in their roles.
- Collaborate with the Store Manager to schedule staff, manage inventory, and implement policies and procedures.
- Customer Service & Experience
- Foster a welcoming and inclusive store environment that exceeds customer expectations.
- Address customer complaints and concerns promptly and professionally, ensuring issues are resolved efficiently.
- Operational Management
- Maintain accurate records of sales, inventory, and cash handling to identify areas for improvement.
- Ensure compliance with safety, sanitation, and security standards, minimizing risks and maintaining a clean store environment.
- Process transactions accurately and efficiently, utilizing the POS system to optimize sales and customer satisfaction.
- Inventory & Stock Management
- Conduct regular stock checks to prevent overstocking and understocking, minimizing waste and lost sales opportunities.
- Collaborate with suppliers to negotiate prices and terms, ensuring the best possible value for Triangle Stop.
- Problem Solving & Decision Making
- Analyze operational data to identify trends and areas for improvement, making informed decisions to drive business growth.
- Develop and implement solutions to address operational challenges, working closely with the Store Manager to ensure effective execution.
- Bachelor's degree or equivalent experience in retail management, customer service, or a related field.
- Minimum 1-3 years of experience in a supervisory role, preferably in a retail or food service environment.
- Strong leadership and communication skills, with the ability to motivate and empower team members.
- Ability to work independently, prioritize tasks, and make sound decisions in a fast-paced environment.
- Proficiency in basic computer and POS systems, with experience using inventory management software preferred.
- Availability to work a variety of shifts, including evenings, weekends, and holidays.
The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience and qualifications. Benefits include health insurance, paid time off, and opportunities for professional development and career advancement.
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