DSW Store Associate Part-Time

4 weeks ago


Paramus, New Jersey, United States Designer Brands Full time
About the Role

The Store Associate is a key member of our team, responsible for providing exceptional customer service and creating a positive shopping experience for our customers. As a Store Associate, you will be empowered to meet the customer where they are and personalize their experience.

Key Responsibilities

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.

• Share the benefits of the DSW Loyalty program and enroll new members.

• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Store Operations

• Maintain a neat, clean, and safe environment for our internal and external customers, including clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.

• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

Customer Service

• Complete customer transactions while following DSW's policies and procedures.

• Responsible for accuracy in counting money and providing correct change.

• Operate a calculator and enter data via the register keyboard.

• Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.

Requirements

• Must have the availability to meet the needs of the business.

• Professional, friendly, and customer service focused.

• Ability to move with tempo to meet time bound expectations.

• Good verbal and written communication skills.

• Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
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