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Automotive Service Advisor

1 month ago

Ashland, Virginia, United States Sheehy Ford of Ashland Full time
Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our team at Sheehy Auto Stores. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service, greeting customers promptly and courteously
  • Listen to customer needs and articulate repair requirements to technicians
  • Upsell recommended services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair and maintenance costs
  • Adhere to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs to customers
  • Handle minor customer concerns and complaints
  • Keep the Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements:
  • Previous experience as a Service Advisor is preferred
  • Reynolds & Reynolds or similar DMS proficiency preferred
  • Strong customer communication skills, both in-person and on the phone
  • Strong organizational skills
  • Ability to manage in a fast-paced work environment with limited supervision
  • Compliance with all federal, state, and local laws and company policies regarding customer, company, and manufacturer information, as well as customers' vehicles and property
  • Authorized to work in the USA
  • Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
  • Valid driver's license
What We Offer:
  • Competitive compensation based on experience and performance
  • Benefits package, including health, vision, and dental insurance
  • Paid training and career advancement opportunities
  • 401(K) and profit-sharing

Sheehy Auto Stores is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.