Senior Escalation Resolution Specialist

7 days ago


Beaverton, Oregon, United States APR Staffing Full time
About the Role

We are seeking a skilled Senior Escalation Resolution Specialist to join our team at APR Staffing. This is a unique opportunity to leverage your analytical skills and expertise in resolving complex escalations.

Job Responsibilities
  • Provide timely and accurate responses to current and past-due escalations, demonstrating a sense of urgency.
  • Assist in developing FAQs and identifying deficiencies and other opportunities to reduce escalations.
  • Participate in the development and implementation of operating standards to create a consistent level of service.
  • Research complex claim inquiries and process issues while communicating findings with project teams, claimants, and/or other operational departments.
  • Foster a team environment and build cooperation between client services and other departments to provide high-quality service standards.
Requirements
  • Minimum 1 year of experience as a Customer Service Coordinator or closely related position.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Critical thinking skills and ability to efficiently gather and process information in a fast-paced environment.
  • Experience with MS Office Suite, specifically Word, Excel, and Outlook.
  • A self-starter with high attention to detail.
Compensation and Benefits

The estimated annual salary for this role is $60,000 - $80,000 based on location and industry standards. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

APR Staffing is a leading staffing agency providing technical and administrative professionals to clients across the Pacific Northwest. We are committed to delivering exceptional service and building long-term relationships with our customers.



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