Auto Parts Service Representative
3 weeks ago
Job Summary
O'Reilly Auto Parts is seeking a skilled Auto Parts Service Representative to provide exceptional customer service and support store management in achieving assigned tasks. This role involves assisting customers with their selection of merchandise, processing transactions, and maintaining a clean and organized store environment.
Key Responsibilities
- Provide outstanding customer service, responding to customer inquiries and resolving issues in a friendly and professional manner.
- Assist customers in selecting merchandise, answering questions, and providing recommendations.
- Process transactions, including cash, credit card, and check payments.
- Maintain a clean and organized store environment, including the cash drawer, shelves, and floor.
- Support store management in achieving assigned tasks, including daily image maker and planogram updates.
- Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment.
- Operate brake lathe and other store test equipment after corresponding training is completed.
- Perform in-store services for customers, such as installing wipers, testing and charging batteries, and scanning vehicle trouble codes.
- Occasionally drive a delivery vehicle to make deliveries, meeting company driving eligibility requirements.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store at the same time.
- Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
- ASE certification is a plus.
- Fluency in multiple languages, particularly Spanish, is highly desired.
Total Compensation Package
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer, administering hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
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