Data Insights Specialist

6 days ago


Cleveland, Ohio, United States Medical Mutual Full time

We are seeking a highly skilled Data Insights Specialist to join our team at Medical Mutual. As a valued member of our organization, you will play a critical role in driving business decisions through data-driven insights.

About the Role:

Job Summary

The Data Insights Specialist will be responsible for analyzing customer data and providing actionable recommendations to inform business strategies. This is a fantastic opportunity to leverage your analytical skills and experience working with large datasets to drive meaningful outcomes.

Key Responsibilities

  • Analyze customer data from various sources, including customer databases, operational systems, and channel-specific reporting systems.
  • Develop and maintain dashboards and reports to communicate insights and trends to stakeholders.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and develop solutions to address business needs.
  • Publish and communicate results, ensuring timely and accurate delivery to business partners.
  • Develop and deliver presentations, including solutions to known problems, to stakeholders.
  • Perform ad-hoc reporting requests as needed.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Statistics, Economics, Social Sciences, or a related field.
  • 2+ years of experience in data analytics or a related field, preferably in the health insurance industry.
  • Intermediate proficiency in SAS, SPSS, SQL, and other analytical tools, including Tableau.
  • Strong knowledge of customer analytics and relationship management theory and practice.
  • Excellent presentation and communication skills, with the ability to effectively communicate complex data insights to both technical and non-technical stakeholders.

What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, plus excellent benefits, including medical, dental, and vision insurance, 401(k) matching, and education reimbursement up to $5,000 per year.

About Us

MEDICAL MUTUAL is a Top Place to Work in Northeast Ohio, committed to creating peace of mind for our customers. We strive to foster a culture of innovation, collaboration, and growth, and we're passionate about making a positive impact in our community. If you're looking for a challenging and rewarding role that allows you to make a difference, we encourage you to apply



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