Robot Technician

Starship Technologies Inc. is revolutionizing deliveries with autonomous robots. Our robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. With millions of autonomous deliveries completed to date, we've traveled millions of miles and are currently doing more than 140k road crossings each day.

• Maintain the health of our global fleet of robots through daily maintenance and repair tasks, including diagnosing unforeseen problems, troubleshooting equipment malfunctions, and repairing or replacing faulty equipment.
• Carry out preventive maintenance activities and upgrades on robots and infrastructure, monitoring and servicing our internal systems, running tests, and completing reports.
• Perform root cause analysis to identify the causes of faults or problems and systematically develop a solution to prevent/solve underlying issues.

• Accurately document all tasks/partner or internal messaging related to service concerns or robot-related issues using appropriate applications/tools.
• Maintain a clean and organized hub by performing accurate spare parts inventory audits twice a week and ensuring all tools are accounted for and returned to their proper location after use.
• Work with our engineering team to identify any potential improvements regarding robot health and design.
• Assist our Operational Team and vendors/merchants by providing in-person assistance through performing weekly Merchant Preflights to understand any service-related issues, provide operational and troubleshooting assistance related to Starship-provided devices, and act as a Starship brand representative while interacting with clients.
• Occasionally support our Operational Service team by assisting with Robot field rescues or operational services tasks when needed.

• A passion for robots and innovative technologies.
• Currently pursuing a degree in Engineering or another related STEM field.
• Previous experience in Technical Support and with any service desk application is beneficial, but not required.
• Good knowledge regarding mechanics, electronics, and IT.
• Excellent client-facing skills.
• Self-starter; takes initiative, can work without supervision, and begin projects independently.

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen.
• You can immerse yourself in the world of technology and innovation.
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don't want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas.
• You'll have endless opportunities to learn from our inspirational, talented team members across the globe.

Job Type: Full-time with flexible hours. Only candidates who send resumes will be considered. Please include your availability when applying. Early application is encouraged. Check out our website to find out more about us: https://www.starship.com/