Banking Center Manager I

4 weeks ago

Lakewood, United States Dickinson Financial Corporation Full time
Job Summary

A Banking Center Manager I is a key leader responsible for the overall success of the assigned banking center. This role provides periodic management support for other banking centers and is an expert educator that drives sales and promotion of bank products to qualified clients.

The ideal candidate will have a proven track record of business development skills, strong written and verbal communication skills, and the ability to motivate and coach others. They will be responsible for creating a positive environment that provides superior client experience and associate engagement.

The Banking Center Manager I will be responsible for a profitable banking center through sales and promotion of bank products, ethical oversight of bank operations, and adherence to all procedures to minimize losses to the Company.

Key Responsibilities
  • Deliver a Fast, Easy, and Personal client experience consistent with company's standards with each client and associate interaction.
  • Measure and manage sales based on daily / monthly / quarterly / annual budgeted goals.
  • Market bank products to target clients inside and outside the banking center by contacting potential clients, businesses, and community and civic organizations to promote goodwill and generate new business.
  • Provide community education outreach to fulfill CRA commitments as directed by the Company.
  • Be a digital expert in educating clients and associates in our digital banking platform.
  • Observe and coach through role play, mentoring, and motivating staff on a consistent basis through weekly O3 meetings and as needed for improvement of individual performance.
  • Implement all banking center procedures and delegates the same, as necessary, to ensure profitable and secure business.
  • Ensure banking center premises constitute a safe work environment that promotes positive bank image.
  • Ensure confidentiality of client and associate information by practicing all security processes.
  • Responsible for knowing, following, and ensuring all banking center associates' adherence to all bank policies and procedures and applicable state and federal laws.
  • Promote ethical environment by modeling integrity and requiring ethical behaviors of all associates.
  • Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate.
Requirements
  • High School diploma, GED, or equivalent required; Bachelor's degree preferred.
  • 1+ years banking center experience; experience with DFC banks is preferred.
  • 1+ years management/supervisory experience required.
  • Sales or networking experience required; sales and marketing aptitude preferred.
  • Proven track record of business development skills.
  • Strong written and verbal communication skills.
  • Basic math and counting skills.
  • High emotional intelligence with proven ability to motivate and coach others.
  • Must be able to multi-task and be comfortable with on-the-job training.
  • Proficiency with common computer programs (i.e. Windows, MS Office, email, etc.).
  • Thorough understanding of retail banking loan and deposit products.
  • Ability to travel outside of the banking center within the local area, up to 20%, is required.
  • Ability to be NMLS licensed and registered.
Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position involves frequent, sustained periods of sitting but also frequent sustained periods of standing.

The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment.

The position requires the ability to transport oneself from one local work site to another local work site via automobile or public transportation on an occasional basis.

Exposure to the elements is possible while outdoors.

Reaching may be required involving the ability to move arms in any direction.

Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad.

The ability to decipher a computer screen or written documents is necessary.

The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required.

The ability to receive and understand detailed information shared through oral or written communication is required.

Position requires occasional lifting and/or the exerting of up to 25 pounds of force.

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