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Customer Operations Specialist

1 month ago

Brentwood, Tennessee, United States GEODIS Full time

As a key member of our Customer Operations team, you will play a vital role in delivering exceptional service to our clients. Working closely with our Customer Operations Manager and Sales Representatives, you will be responsible for executing all functions of the clients' shipping needs, identifying exceptions in the booking and tracking process, and ensuring timely pickups and deliveries.

Key Responsibilities:

  • Manage the day-to-day operations of assigned accounts, identifying opportunities to improve service and increase business.
  • Analyze customer inquiries, make informed decisions, and provide timely updates to customers.
  • Schedule pickup and delivery appointments based on customer-specific needs and priorities.
  • Collaborate with our Carrier Team to ensure proactive booking and tracking of client shipments for on-time pickup or delivery.
  • Support pricing and quoting activity with guidance from Account Executives.

Requirements:

  • Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing, or related studies.
  • Previous freight brokerage experience preferred.
  • Proven commitment and work ethic in a school or work setting.
  • Excellent written and oral communication skills for developing relationships with internal and external customers.
  • Commitment to executional and outstanding customer service.
  • Able to persuade, motivate, influence, and negotiate with others.
  • Able to work in a team environment while delivering independent results.
  • Fast-paced and able to multitask in a high-pressure environment.