Operational Director for Home Health Initiatives

7 days ago


Bronx, New York, United States Essen Medical Associates Full time
Overview

Essen Medical Associates, a leading provider of high-quality healthcare services in the Bronx, seeks an experienced Operational Director to lead our Home Health Initiatives. With over 20 years of commitment to innovative healthcare delivery, we have grown into a multispecialty medical group serving the most vulnerable residents of New York State.

We are guided by a Population Health model of care, offering integrated clinical divisions with urgent care, primary care, and specialty services. Our dedication to quality care is evident in our extensive network of medical offices, telehealth services, and the Essen House Calls program.

About the Role

The Operational Director will be responsible for administering daily operations for our CMA programs within the health home division. This includes supervising Care Coordination supervisors, monitoring quality-of-service deliveries, and guiding staff in implementing integrated care models. The successful candidate will possess strong leadership skills, expertise in behavioral health, and experience working with vulnerable populations.

Responsibilities
  1. Administer daily specialty program operations and provide supervision to assigned Care Coordinator Supervisors.
  2. Review and evaluate current program protocols and workflows to ensure adherence to person-centered and recovery-oriented approaches.
  3. Collaborate with the Quality Improvement department and Associate Director to evaluate service delivery effectiveness and identify areas for improvement.
  4. Conduct chart reviews, provide feedback to care managers, and ensure staff receives quality supervision.
  5. Monitor quality metrics, engage staff in targeted encounters, and meet departmental benchmarks.
  6. Review member charts to ensure compliance with assessments, plan of care, and other critical documents.
  7. Consult and participate in crisis interventions as needed.
  8. Lead in-service training sessions to improve staff knowledge on specific program standards.
  9. Meet program goals and objectives in partnership with the leadership team.
Qualifications
  • Masters degree in Mental Health Counseling, Social Work, Creative Art Therapy, or Nursing, with current licensure in NYS.
  • At least two years of experience working in behavioral health or clinic environment, with three years of care management experience and two years of supervisory experience.
  • Strong knowledge of social, behavioral health, substance use, harm reduction, and person-in-recovery services in New York City.
  • Proven track record in managing programs with over 500 members.
  • Excellent written and oral communication skills, proficiency in Spanish or other languages.
  • Familiarity with electronic health records, Medicaid billings, and regulatory agency web portal systems.
  • Demonstrated computer literacy in common software applications.
Salary Range

$70,000-$75,000 per annum.

About Us

Essen Medical Associates is an equal opportunity employer, committed to serving an ethnically diverse population. We pride ourselves on providing a supportive work environment that fosters growth and development.



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