Morning Stocking Team Member
4 weeks ago
We are seeking a highly motivated and detail-oriented Stocking and Customer Service Associate to join our team at Michaels Stores. As a key member of our stocking team, you will be responsible for ensuring our store is well-stocked and visually appealing, while also providing exceptional customer service to our customers.
Key Responsibilities- Stocking and Recovery: Receive and stock merchandise, including heavy boxes and merchandise on high shelves, and maintain a clean and organized store environment.
- Customer Service: Provide fast and friendly checkout experiences, assist customers with finding products, and engage with customers to promote our Rewards program and Private Label Credit Cards.
- Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes, and participate in truck unloading and stocking.
- Merchandise Recovery and Maintenance: Complete merchandise recovery and maintenance tasks, including the merchandise return and go back process, to ensure a well-merchandised and in-stock store.
- Store In Stock Optimization (SISO) and AD Set Duties: Perform SISO and AD set duties as assigned to ensure optimal store inventory levels.
- Shrink and Safety Programs: Support shrink and safety programs to maintain a safe and secure store environment.
- Standard Operating Procedures (SOPs) and Company Programs: Adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements.
- Retail and Customer Service Experience: Preferred experience in retail and customer service.
- Physical Requirements: Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If you need help performing the essential functions of this job, please contact your supervisor to discuss possible accommodations.
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