Operations Manager
5 days ago
This role focuses on leading and developing teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
Key Responsibilities- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model;
- Manages and supports customer service initiatives (for example, store of the community and community outreach programs);
- Ensures customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience;
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area;
The ideal candidate will have 2 years' of college or 1 year's retail experience and 1 year's supervisory experience. The position requires successful completion of a Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms. For facilities that sell only ammunition, a current state issued Certificate of Eligibility may be required.
BenefitsAt Walmart, we offer competitive pay as well as performance-based bonus awards. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Location23605 Airport Rd, Coshocton, OH 43812, United States of America
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