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Customer Service Representative

1 month ago

Pharr, Texas, United States Lone Star National Bank Full time

Job Summary

Lone Star National Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide top-notch customer service and support to our customers via phone, email, and in-person.
  • Answer customer inquiries and resolve issues related to bank products and services.
  • Maintain current knowledge of internal risk controls and loss prevention procedures.
  • Participate in job-specific training and other Bank training programs to stay up-to-date on industry developments and best practices.
  • Comply with all federal and state laws and regulations, as well as Bank policies and procedures.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic knowledge of banking products and services.