Hotel Front Desk Representative

1 week ago

Ludington, Michigan, United States Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly skilled and professional Hotel Front Desk Clerk to join our team at Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Services: Welcome and register guests, provide room assignments, and respond to guest inquiries and requests in a timely and professional manner.
  • Communication: Answer incoming calls and respond to guest inquiries via phone, email, and in-person, providing accurate information about hotel amenities, services, and policies.
  • Room Preparation: Coordinate with the housekeeping department to ensure guest rooms are ready and prepared for arrival.
  • Bookkeeping: Maintain accurate and up-to-date records of guest information, including credit card details and room assignments.
  • Customer Service: Handle guest complaints and concerns in a professional and courteous manner, providing solutions and alternatives when necessary.
Requirements
  • Education: High school graduate or equivalent required.
  • Experience: 1 year of experience in the hospitality industry, preferably in a front desk or guest services role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems.

  • Customer Service Representative

    24 hours ago

    Ludington, Michigan, United States Domino's Pizza LLC Full time

    Domino's US Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's US. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a welcoming atmosphereTake customer...

  • Hotel Front Desk Clerk

    2 months ago

    Ludington, United States Holiday Inn Express & Suites Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Front Desk Clerk

    2 months ago

    Ludington, United States Holiday Inn Express & Suites Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Associate

    4 months ago

    Ludington, United States Best Western Lakewinds Full time

    Job DescriptionJob DescriptionSeeking a part time front desk associate, hours and days vary, but must be available nights and weekends. Candidates should be 18+, punctual, reliable, friendly and motivated. Come join our friendly staff at the Best Western, Ludington!Company DescriptionWe are an 85 room, limited service hotel located in Ludington, MI with an...

  • Guest Services Representative

    3 weeks ago

    Ludington, United States Holiday Inn Express & Suites Full time

    Position OverviewWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at Holiday Inn Express & Suites. In this role, you will be responsible for welcoming guests, managing their information, distributing room keys, and addressing any inquiries to ensure a pleasant stay.Key...

  • Guest Services Representative

    3 weeks ago

    Ludington, United States Holiday Inn Express & Suites Full time

    Job OverviewWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at Holiday Inn Express & Suites. In this role, you will be responsible for welcoming guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant stay.Compensation:$15 - $16.25...

  • Receptionist Specialist

    3 weeks ago

    Ludington, United States Best Western Lakewinds Full time

    Job OverviewPosition: Part-Time ReceptionistWe are currently seeking a dedicated part-time receptionist to manage our front desk operations. The schedule will vary, with a requirement for availability during evenings and weekends.Key ResponsibilitiesGreet and assist guests in a friendly and professional manner.Handle phone calls and inquiries...