Operations Coordinator, B2B
4 weeks ago
Job Summary
The B2B Operations Coordinator is a key support role for the regional Operations managers and the Logistics team. This position is responsible for providing hands-on operational project support while working closely with cross-functional teams including Logistics, Sales, Inventory/Planning, and Care Center Support Teams throughout a project lifecycle.
Responsibilities
- Assist Operations team in managing projects: validate inventory availability, audit B2B quotes and orders, update project playbooks.
- Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients' delivery needs.
- Support Operations Managers and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
- Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
- Support Operations Managers and Business call center support teams with triage plans for customer escalations.
Requirements
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong organizational skills and expertise in working with cross-functional teams.
- Ability to effectively communicate to internal and external partners.
- Effective time management, problem-solving, and organization skills.
About Us
Williams-Sonoma, Inc. is an Equal Opportunity Employer. We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and other investment opportunities.
- Paid vacations, holidays, and time off to volunteer.
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
- Tax-free commuter benefits.
- A wellness program that supports your physical, financial and emotional health.
Learning and Development
- In-person and online learning opportunities through WSI University.
- Cross-brand and cross-function career opportunities.
- Resources for self-development.
- Advisor (Mentor) program.
- Career development workshops and learning programs.
- Speaker series.
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