Operations Coordinator, B2B

4 weeks ago


San Francisco, California, United States Williams-Sonoma Full time

Job Summary

The B2B Operations Coordinator is a key support role for the regional Operations managers and the Logistics team. This position is responsible for providing hands-on operational project support while working closely with cross-functional teams including Logistics, Sales, Inventory/Planning, and Care Center Support Teams throughout a project lifecycle.

Responsibilities

  • Assist Operations team in managing projects: validate inventory availability, audit B2B quotes and orders, update project playbooks.
  • Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients' delivery needs.
  • Support Operations Managers and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
  • Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
  • Support Operations Managers and Business call center support teams with triage plans for customer escalations.

Requirements

  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Strong organizational skills and expertise in working with cross-functional teams.
  • Ability to effectively communicate to internal and external partners.
  • Effective time management, problem-solving, and organization skills.

About Us

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.

Benefits

  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and other investment opportunities.
  • Paid vacations, holidays, and time off to volunteer.
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
  • Tax-free commuter benefits.
  • A wellness program that supports your physical, financial and emotional health.

Learning and Development

  • In-person and online learning opportunities through WSI University.
  • Cross-brand and cross-function career opportunities.
  • Resources for self-development.
  • Advisor (Mentor) program.
  • Career development workshops and learning programs.
  • Speaker series.


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