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Restaurant Operations Manager

4 weeks ago

San Antonio, Texas, United States Freddy's Frozen Custard and Steakburgers Full time

Job Type: Full-time

Description

We are seeking a highly skilled and experienced Restaurant Operations Manager to oversee the efficiency and technical operations of 3-6 restaurants. The ideal candidate will ensure standard quality, timeliness, and service, while controlling labor and food costs. Key responsibilities include building relationships with General Managers/teams, handling guest issues, and serving as a model of hospitality. Additionally, the successful candidate will be responsible for training, refining staff, and team building through manager motivation. The Restaurant Operations Manager will also assist and oversee scheduling and product ordering consistent with sales volume.

Requirements

Leadership & Communication
  • Ensures that all Company Standard Operation Procedures are followed
  • Teaches & practices standards of quality, timeliness, and service
  • Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel
  • Ensures that Customer Satisfaction is the highest priority for all employees
  • Consistently lives "hospitality" in every instance
  • Leads by example - maintains professional image, appearance, and language
Financial Performance
  • Conduct daily labor analysis to achieve target labor percentage
  • Ensures quality control standards and procedures are strictly enforced
  • Ensures all standardized portion control guidelines are followed and maintained
  • Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor
  • Maximize productivity without compromising quality standards
Health & Safety
  • Ensure full restaurant compliance with all health department regulations
  • Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
  • Ensure that inspections are conducted, and correct on-going issues
Other Responsibilities
  • Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
  • Review and approve all schedules and forecasts
  • Coordinate opening/ closing activities in a timely and safe manner
  • Complete all operational checklists daily
  • Ensure that all cash handling procedures are followed
  • Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
  • Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
  • Must have experience in Microsoft Office, Excel, Word, and Internet
  • Successfully complete a motor vehicle, background check and drug screen
Physical Requirements:
  • Ability to stand and walk up to 10 hours/day
  • Ability to continuously reach, bend, lift, carry and stoop
  • Ability to freely access all areas of the restaurant
  • Ability to move or handle items weighing up to 50 lbs
  • Ability to work varied hours/days to oversee store operations
  • Ability to travel daily to multiple locations