Senior Sales and Operations Manager
5 days ago
We are seeking an experienced Senior Sales and Operations Manager to lead our flagship location in San Francisco.
This role involves overseeing daily store operations, ensuring exceptional customer service, and driving sales through effective merchandising and customer engagement strategies.
About UsVSV WINS INC is a trusted name in home and baby retail, offering a curated collection of nursery furniture, baby gear, toys, and home decor.
Our mission is to provide exceptional customer experiences and foster lasting connections with our community.
Key Responsibilities- Leadership & Team Management:
- Oversee daily store operations and ensure exceptional customer service.
- Recruit, train, and mentor a high-performing team, fostering a collaborative and supportive work environment.
- Manage staff schedules, performance reviews, and team development.
- Sales & Customer Engagement:
- Drive sales and meet performance goals through effective merchandising and customer engagement strategies.
- Build lasting relationships with customers, focusing on families and expecting parents.
- Resolve customer issues professionally and efficiently.
- Inventory Management:
- Manage inventory levels, ensuring products are well-stocked and presented attractively.
- Collaborate with the buying team to forecast and order inventory based on sales trends and customer needs.
- Operational Excellence:
- Monitor and analyze sales data to identify opportunities for growth.
- Maintain store visual standards and ensure a clean, organized environment.
- Handle store opening/closing procedures, cash handling, and compliance with company policies.
- 3+ years of experience in retail management, preferably in the baby, home, or lifestyle industry.
- Strong leadership and team-building skills with a proven ability to motivate and manage staff.
- Excellent customer service skills and experience working with families and new parents.
- Ability to analyze sales data and implement strategies to drive growth.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency with POS systems and inventory management software is a plus.
- Passion for home and baby products, with a keen eye for design and merchandising.
- Competitive salary: $80,000 - $110,000 per year.
- Performance-based bonuses.
- Employee discounts on beautiful, high-quality products.
- Opportunities for professional growth as we expand our franchise.
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