Shift Leader
3 hours ago
About the Role:
As a Shift Leader at Grand Fitness, you will be responsible for supervising fellow coworkers, monitoring their performance, and ensuring they comply with company and safety policies. You will also be responsible for maintaining an organization's high performance, quality, and safety standards, and guaranteeing satisfaction.
Key Responsibilities:
- Organizing shift schedules for team members.
- Monitoring attendance, tardiness, and time off.
- Assigning duties to specific employees based on role and skills.
- Supervising employees and assisting with tasks as necessary.
- Supervising performance and sharing feedback with both upper management and team members.
- Training new and current team members on tasks.
- Handling customer issues and managing conflicts.
- Adhering to company policies and health, safety, and employment standards.
- Upholding integrity and security with member documents and sensitive information.
- Managing club cleanliness and maintenance to ensure all aspects of the club are in like-new condition.
- Executing retail transactions with accuracy and driving sales goals in compliance with our PCI policy.
Requirements:
- Must be 18 years of age.
- High school diploma/GED equivalent required.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Strong customer service skills.
- Strong problem resolution skills.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Suite).
- Ability to lift up to 50 pounds.
- Ability to walk and stand for prolonged periods of time.
- Ability to continuously talk in person or on the phone during shift.
- Will occasionally encounter cleaning chemicals during shift.
Additional Information:
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.
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