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IT Operations Analyst

4 weeks ago

New York, New York, United States Municipal Credit Union Full time
Job Description

About Municipal Credit Union:

Municipal Credit Union is a leading financial institution that provides affordable financial products and convenient services to its members. With a commitment to excellence and a passion for innovation, we strive to deliver exceptional results for our members and our community.

Overview:

The IT Operations Analyst will play a critical role in supporting the strategic technology product roadmap and integration for Core Banking platforms and ancillary systems. This position will be responsible for performing core system support functions, managing implementations and maintenance of Core Banking system and all ancillary systems, as well as software/hardware support and maintaining documentation.

Responsibilities:

  • Support the day-to-day functioning of core banking processes and ancillary applications
  • Document procedures and resource documentation, and record system changes for troubleshooting and auditing
  • Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements
  • Analyze and deploy process automation with OpCon job scheduler
  • Core banking system release management, AIX patch management, service pack deployment, system backups, system recovery, and daily routine maintenance
  • Coordinate the testing and communication of system updates to core banking system, interfaces, and key ancillary systems
  • Provide 1st and 2nd level technical support and respond to incidents as appropriate
  • Maintain, communicate, and champion repeatable methodology including a set of standard principles and procedures for managing projects and change
  • Responsible for configurations, modifications, productionizing transmission of Secure FTP processing and all Windows operating system environments
  • Perform network troubleshooting in a timely manner to isolate and diagnose common network problems
  • Monitor server performance and troubleshoot server issues
  • Function as a liaison for MCU with technology vendors when troubleshooting system issues
  • Monitor all integrated core systems connections, including online banking, integrated voice response (IVR), and SymConnect and SymXchange connections
  • Monitor the status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur
  • Support efforts to ensure 24x7x365 availability for business applications
  • Required to work in shifts as needed
  • Perform additional duties as assigned

Soft Skills:

  • Foster a diverse, high-performing culture that accomplishes organizational changes, goals, and priorities
  • Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards
  • Keep abreast of industry developments, including changes in regulations and technology
  • Maintain in-depth knowledge of and comply with all MCU, departmental, and security policies and procedures, as well as federal regulations applicable to the position
  • Excellent communicator with the ability to translate data into actionable insights

Requirements:

  • College degree or certificate in computer science or related technical field required
  • Minimum 3-5 years' experience as a systems analyst, preferably in the financial industry
  • Working knowledge of AIX
  • Knowledge of JHA products or equivalent
  • Experience with core banking processing platforms like Symitar, Spectrum, or DNA
  • Experience administering and maintaining IBM P Series and VIOS
  • Up-to-date experience with Windows, secure FTP processing, and TCP/IP networking
  • Strong knowledge of PCs
  • Excellent analytical, communication, and interpersonal skills
  • 2+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing, and financial institution regulations
  • Experience with core banking processing platforms like Symitar, Spectrum, Servicing Director, and Akcelerant are a plus
  • Experience with OpCon job scheduler
  • Strong working knowledge of Microsoft Office Suite (including Excel, Access, PowerPoint, Project, SharePoint)
  • Highly ethical

Why you'll be a good fit:

Municipal Credit Union is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary: $66,650 to $83,000