Customer Service Representative

2 weeks ago


Greenbelt, Maryland, United States Group 1 Auto Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Group 1 Automotive. As a key member of our front-line staff, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Answer all incoming calls in a professional and courteous manner, adhering to company policy and telephone etiquette.
  • Direct calls to the appropriate parties as necessary.
  • Greet customers warmly and address their concerns in a timely and efficient manner.
  • Prepare deposits and handle cashier duties with accuracy and attention to detail.
  • Perform additional administrative tasks as required.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Superior customer service skills, with a focus on building strong relationships.
  • Professional appearance and work ethic, with a commitment to maintaining a clean and organized workspace.
  • High School Diploma or equivalent.

What We Offer:

  • A competitive salary and benefits package, including health, dental, vision, life, and disability insurance.
  • A 401(k) plan with company match, providing a secure financial future.
  • Paid Time-Off, allowing you to recharge and pursue your interests.
  • An Employee Stock Purchase Plan, giving you the opportunity to invest in your future.
  • An Employee Vehicle Purchase Program, making it easier to get to work.
  • A professional work environment, with ongoing training and advancement opportunities.

About Group 1 Automotive:

We are a leading automotive retailer, part of the fast-growing Group 1 Automotive family. Our company values include integrity, transparency, professionalism, teamwork, and respect, and we are committed to providing a positive and inclusive work environment for all our employees.



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