Maintenance Technician

3 weeks ago

Austin, Texas, United States Redwood Residential LLC Full time
Job Description

We are seeking a skilled Maintenance Technician to join our team at Redwood Residential LLC. As a Maintenance Technician, you will be responsible for performing technical and mechanical work to ensure the physical aspects of our properties meet our standards for cleanliness, appearance, safety, and overall functionality.

Key Responsibilities:

  • Complete assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
  • Fulfill the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
  • Follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
  • Complete documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
  • Assist in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
  • Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

Additional Responsibilities:

  • Comply with Redwood Residential LLC's safety and management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and by reporting accidents and incidents promptly and accurately.
  • May periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
  • Assist in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
  • Other duties as assigned.

Operational Environment:

  • Associates work both in and outside of apartment buildings and in all areas of the property, including amenities.

Physical Demands:

  • Associates need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
  • Associates must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
  • Associates must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
  • Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
  • Property Management is a 24/7 industry. Our best efforts will be made to ensure your schedule remains as consistent as possible, however, property needs or unforeseen circumstances may warrant changes to a typical schedule. Your position may require work on any of the 7 days of the week and/or outside normal business hours, including holidays to meet business needs.

Required Licenses or Certifications:

  • Associates must have EPA certifications Type I and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
  • Associates must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)
  • Associates must have a valid driver's license to operate a golf cart on property.

Knowledge, Skills, Abilities:

  • Associates must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
  • Associates must have knowledge of heat pumps.
  • Exhibits ability to apply principles of logical thinking to define and correct problems.
  • Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
  • Exhibits ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
  • High School diploma, GED, or related experience and/or training.

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