Operational Strategy Advisor
7 days ago
About St. Jude Children's Research Hospital
">- We are a world-renowned pediatric research hospital committed to advancing cures and means of prevention for pediatric catastrophic diseases through research and treatment.
At St. Jude, we believe in the importance of diversity, equity, and inclusion in our mission to improve the lives of children with cancer and other life-threatening diseases. Our commitment to these values is reflected in our efforts to create a welcoming and inclusive environment for patients, families, and employees from all backgrounds.
Our team of experts works tirelessly to deliver exceptional care and support to our patients and families. We are proud of our reputation as one of the top hospitals in the country and strive to maintain the highest standards of quality and safety in everything we do.
Job Description:
We are seeking an experienced Principal Operational Strategy Advisor to join our Strategic Technology and Transformation Office. As a key member of our team, you will play a crucial role in advising and driving strategic decision-making, optimizing processes, and improving overall performance within the Information Services department.
Your primary responsibilities will include analyzing and interpreting complex data to provide strategic insights and recommendations to support decisions across various teams throughout the Information Services department. You will collaborate with cross-functional teams to identify opportunities, assess risks, and develop data-driven solutions that enhance operational efficiencies, service delivery, and customer experience.
To be successful in this role, you will need to possess a combination of data collection, analysis, critical thinking, problem-solving, and advisory skills. Strong analytical skills with the ability to interpret complex data and draw meaningful conclusions are essential. Additionally, you should have proficiency in statistical analysis tools and financial modeling software.
Responsibilities:
- Design and conduct studies that require advanced empirical methods or mixed quantitative and qualitative evaluation methods.
- Utilize advanced analytics techniques to analyze complex datasets, identify trends, patterns, and insights relevant to IT strategy. Translate findings into actionable recommendations for the organization.
- Leverage data-driven insights to guide strategic planning, resource allocation, and risk assessment.
- Develop and implement predictive models to forecast future trends, anticipate challenges, and identify opportunities for innovation and improvement within Information Services.
- Design and implement performance measurement frameworks to assess the effectiveness of Information Services' initiatives, projects, and processes. Identify areas for improvement and provide recommendations to enhance operational efficiency.
- Create visually compelling dashboards and reports to effectively communicate complex data insights to stakeholders, including senior management and executive leadership.
- Collaborate with cross-functional teams, including IT leaders, business analysts, and stakeholders, to understand their needs and provide data-driven solutions. Clearly communicate findings, methodologies, and recommendations to both technical and non-technical audiences.
- Create and execute a framework for assessing and monitoring the cost of services provided by the Information Services department.
- Enhance and expand our department's monthly business review. This includes creating dashboards, providing guidance on the development of leading key performance indicators (KPIs) tracking metrics, and delivering regular updates to the Information Services' executive leadership team.
- Utilize strong business acumen and knowledge of IT operating models to recommend allocation and distribution of resources with the aim of maximizing operational efficiency, optimizing service delivery, and enhancing the overall customer experience.
- Analyze economic data, including financial statements, market trends, and industry benchmarks, to identify patterns, trends, and opportunities for improvement.
Requirements:
- Bachelor's or master's degree in computer science, engineering, business (economics or finance preferred), or related field.
- Master's degree (such as MBA) preferred.
- Minimum 8+ years of progressive experience in a client-facing environment interacting with senior and executive leadership at the department and organization level.
- Highly prefer 8+ years of progressive experience working with Information Technology Operating Models or Healthcare Operations.
- Proven ability to apply quantitative reasoning skills to approach complex problems systematically, breaking them down into manageable components, and applying logical reasoning to find solutions.
- Strong analytical skills with the ability to interpret complex data and draw meaningful conclusions.
- Strong foundation in statistical analysis, machine learning, data modeling, and data visualization
- Proficiency in statistical analysis tools and financial modeling software.
- Solid understanding of business strategy and familiarity with IT operating models is strongly preferred.
- Excellent communication skills, both written and verbal, with the ability to present complex information to technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Ability to work collaboratively in a team environment and build relationships with stakeholders at all levels.
Estimated Salary Range: $104,000 - $186,160 per year
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