Senior Retail Operations Manager

3 days ago


San Jose, California, United States Old Navy Full time
About the Role

You will lead your team to deliver a profitable store business plan, ensuring your store achieves all key metrics and meets or exceeds goals. As the link between the brand vision and how it comes to life in your store, you will drive profitable sales growth through Customer Operations, Merchandising, Product Operations, and talent development.

Key Responsibilities
  • Analyze results, identify opportunities, and make decisions in collaboration with the leadership team to drive key performance indicators
  • Drive profitable sales through forecasting and scheduling
  • Manage store budget for daily operations in support of the P&L
  • Build highly productive teams through sourcing, selecting, and developing people
  • Accountable for team performance through coaching and feedback
  • Teach and train to build capabilities
  • Lead the implementation and execution of all Standard Operating Procedures and initiatives
  • Create an inclusive environment
  • Implement action plans to maximize efficiencies and productivity
  • Perform Service Leader duties
  • Represent the brand and understand competitors
  • Promote community involvement
  • Leverage OMNI to deliver a frictionless customer experience
  • Ensure all compliance standards are met
Requirements
  • ~3-5 years of retail experience leading others
  • ~College degree or equivalent experience preferred
  • ~Demonstrated ability to deliver results
  • ~Ability to effectively communicate with customers and employees
  • ~Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs
  • ~Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
  • ~Ability to travel as required
  • ~Business Acumen skills
  • ~Established time management skills
  • ~Strong planning and prioritization skills
Benefits
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees
  • One of the most competitive Paid Time Off plans in the industry*
  • Employees can take up to five on-the-clock hours each month to volunteer at a charity of their choice*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay
  • Employee stock purchase plan
  • Medical, dental, vision, and life insurance
Salary Range

$76,600 - $110,300 USD per year, based on qualifications, experience, skill level, competencies, and work location.



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