Technical Field Specialist
5 days ago
Are you passionate about delivering top-notch technical support and ensuring customer satisfaction? We are seeking an experienced Technical Field Specialist to join our team in Waukesha, WI.
About the RoleA skilled Technical Field Specialist will diagnose complex technical issues, service and repair designated equipment, and maintain a working knowledge of multiple product groups. You will work closely with customers to understand their needs and provide efficient, responsive, and accurate solutions.
Responsibilities- Diagnose and troubleshoot technical issues using established procedures.
- Service and repair designated equipment to meet Canon standards and specifications.
- Maintain up-to-date knowledge of various product groups and troubleshoot common issues.
- Meet and exceed customer expectations by providing timely and effective solutions.
We are looking for a dedicated individual with a strong background in technical support and a passion for delivering exceptional customer experiences. Key qualifications include:
- H.S. Diploma or equivalent experience required, plus 1-2 years of related experience.
- Basic understanding of internet environments and ability to complete introductory training programs.
- Valid driver's license and acceptable driving record necessary.
- Capability to work in a 24/7 environment, performing shift work and on-call rotations.
We offer a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience, as well as medical, dental, vision, 401(k) Savings Plan, and more. Join our team and take advantage of this exciting opportunity to grow your career
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