Clinical Support Specialist

20 hours ago


Jacksonville, Florida, United States Aircare Health Full time

AiRCare Health is a pioneering organization transforming the mental and emotional healthcare landscape. Our mission is to empower individuals to prioritize their emotional well-being, providing them with timely support and resources to overcome life's challenges.

We're seeking passionate clinicians to join our multi-disciplinary team as Clinical Support Specialists. In this role, you will work closely with clients, employers, and other stakeholders to deliver personalized clinical support services via phone. Your expertise in evidence-based treatments, short-term psychotherapy, and outcomes management will enable you to provide tailored guidance and coaching to help clients achieve their goals.

As a Clinical Support Specialist, you will be responsible for:

  • Providing goal-oriented support services via phone to program participants, guiding them towards achieving specific, measurable goals tailored to their individual needs and circumstances.
  • Engaging, building trust, and fostering rapport with participants, creating a supportive environment conducive to progress and growth.
  • Incoming transfer call management, ensuring seamless transitions and continuity of care for program participants requesting immediate clinical intervention or counseling support.
  • Conducting thorough assessments of participants' life, work, emotional, financial, mental, and behavioral health needs, identifying areas requiring support and development opportunities.
  • Maintaining consistent communication with program participants, their care team, and local support resources as outlined in participants' prescribed wellness plans, facilitating coordination and continuity of care.
  • Advocating for participants' needs, intervening in crisis situations, providing live support while they speak with benefit administrators, and offering personalized care and problem-solving skills to address challenges and barriers to progress effectively.

The ideal candidate will possess a Master's degree in a mental health discipline and/or related field, a valid, independent license in behavioral health, and at least 2 years of experience providing evidence-based treatments and short-term psychotherapy. You should also be proficient in using various tech tools, have excellent interpersonal skills, and be comfortable working in a fast-paced environment. Additionally, you must reside in one of the following states: AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental insurance, PTO/sick leave/holiday pay, 401K, and Continuing Education stipend. If you are passionate about improving lives and believe in the greater good, we encourage you to apply for this exciting opportunity.



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