Lease Vehicle Sales Professional

6 days ago


Salem, Virginia, United States Penske Full time
About the Job

Penske Truck Leasing/Transportation Solutions is a leading global transportation provider delivering innovative solutions to support companies and people on their journey forward. We're looking for a skilled Lease Vehicle Sales Professional to join our team in Salem, VA.

Job Overview

This is a full-time position that requires a confident individual with excellent customer service skills, strong interpersonal and telephone skills, who will provide front-line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer accounts, and ensure complete customer satisfaction in a fast-paced environment.

Key Responsibilities
  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display, or for purchase or rental.
  • Recommend and provide advice on a wide variety of products and services.
  • Answer telephones to provide information and receive orders.
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Inspect and adjust rental items to meet the needs of customers.
  • Explain rental fees, policies, and procedures.
  • Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Requirements
  • At least 1 year of customer service experience required.
  • Sales experience (retail, consumer, B2B) preferred.
  • High School diploma or equivalent required.
  • Some college or Bachelor's degree preferred.
  • Ability to work at least one day on weekend required.
  • Basic computer skills including Microsoft Word, Excel, Outlook required.
  • Customer service skills, dealing with people, flexibility, phone skills, team player.
  • Valid driver's license required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Estimated Salary

$60,000 - $80,000 per year, depending on experience.

About Penske

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.



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