Retail Sales Associate

4 weeks ago


Madison, Wisconsin, United States Total Wine & More Full time

Total Wine & More Job Description

As a Customer Service Representative at Total Wine & More, you will be responsible for providing exceptional customer service by greeting and establishing a relationship with customers while informing them of products and services. You will also be responsible for directing customers to and through checkout lanes to minimize register lines, processing transactions accurately and efficiently, and verifying customer identification. Additionally, you will be responsible for balancing a register drawer, handling cash, checks, credit cards, traveler's checks, gift cards, and coupons, and assisting with stocking and maintaining inventory levels. You will also be responsible for maintaining store safety and cleanliness standards.

Key Responsibilities:

  • Provide customer service by greeting and establishing a relationship with customers.
  • Direct customers to and through checkout lanes to minimize register lines.
  • Process transactions accurately and efficiently.
  • Verify customer identification.
  • Balance a register drawer.
  • Handle cash, checks, credit cards, traveler's checks, gift cards, and coupons.
  • Assist with stocking and maintaining inventory levels.
  • Maintain store safety and cleanliness standards.

Requirements:

  • Ability to work in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Ability to work accurately and efficiently in a cash handling environment.
  • Ability to maintain a clean and safe work environment.


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