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Customer Service Ambassador

1 month ago

Gastonia, North Carolina, United States CaroMont Health Full time
Key Responsibilities:
As a Guest Services Representative at CaroMont Health, you will provide exceptional customer service to patients, visitors, and staff. Your areas of coverage will include Courtesy Car, Visitor Information Desk, Surgery Waiting, Birthplace Reception, and Emergency Department. You will work varied shifts, including days, evenings, and holidays, and be responsible for duties such as guest service, customer service, and retail operations.

What You'll Do:
Provide a positive and welcoming experience for patients, visitors, and staff
Respond to guest inquiries and resolve issues in a timely and professional manner
Maintain a clean and organized work environment
Collaborate with other departments to ensure seamless operations
Participate in ongoing training and development to enhance your skills and knowledge