Office Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Office Specialist to join our team at AdventHealth. In this role, you will be responsible for conducting regular communication with leads and applicants through phone, email, and text messages.
As an Office Specialist, you will accurately document all interactions with leads and applicants to keep communication history current. You will also communicate regularly with the Communication Center Manager to ensure lead and applicant communication and turnaround time goals are met.
The ideal candidate will have excellent customer service skills and be able to maintain relationships that are equally respectful to all. You will also be responsible for upholding policy and procedure set by the Admissions Department, University, and its committees.
Key Responsibilities- Communicate with leads and applicants through phone, email, and text messages
- Ensure all forms of communication reflect a professional, friendly tone
- Provide accurate and timely information to leads and applicants
- Maintain a working knowledge of admissions requirements for all programs utilizing published criteria in the Academic Catalog
- Document all communication touchpoints with leads and applicants within the CRM
- Ensure that all work meets the standards for accuracy and timeliness established by the Communication Center Manager
- Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager
- Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible, and develop possible solutions
- Collaborate with the Communication Center Manager to ensure a smooth lead-to-student journey
As an Office Specialist at AdventHealth, you will have the opportunity to work in a dynamic and supportive environment that values teamwork and collaboration. You will also have access to ongoing training and development opportunities to help you grow in your career.
We offer a competitive salary and benefits package, as well as a comprehensive onboarding program to ensure your success in this role.
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