Medical Office Coordinator

1 week ago


Fort Thomas, Kentucky, United States St. Elizabeth HealthCare Full time
Job Summary

We are seeking a skilled Medical Office Coordinator to join our team at St. Elizabeth Healthcare. This role involves providing exceptional customer service, supporting patient flow, and ensuring seamless registration and scheduling processes.

About the Role

This is a Non-Exempt position that requires a high level of organization, prioritization, and communication skills. The successful candidate will have experience in a medical office setting, with expertise in customer service, reception, registration, scheduling, filing, telephone etiquette, and patient billing.

Responsibilities
  • Provide courteous and respectful service to patients, visitors, staff, and physicians, ensuring accurate and timely completion of registration and pre-certification processes.
  • Schedule surgical and non-surgical procedures, tests, therapy, referrals, appointments, and services, maintaining accuracy of data entered into scheduling systems.
  • Resolve routine patient problems and complaints, handle conflicts constructively, and initiate further follow-up as needed.
  • Coordinate multiple phone lines, take messages, screen calls, receive information, and transfer calls to appropriate extensions.
Requirements
  • H.S. Graduate or GED required.
  • Secretarial related courses preferred.
  • BLS certification required for Cardiac Rehab and Surgery Centers.
Preferred Qualifications
  • 1 year of experience in a medical office setting, including customer service, reception, registration, scheduling, filing, telephone etiquette, and patient billing.
  • Strong communication, organizational, and prioritization skills.
Salary

$45,000 - $60,000 per annum (based on location and experience).

Benefits

St. Elizabeth Healthcare offers a competitive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional growth and development.



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