Senior Program Manager, Delivery Central Operations
4 weeks ago
Drive Innovation in Delivery Central Operations
Amazon seeks a Senior Program Manager to lead new initiatives and program launches for the Delivery Central Operations team, focusing on integrating the roadmap for AMXL (Amazon's extra-large delivery service).
The Senior Program Manager will be a key member of strategic initiatives that improve last-mile processes to scale for rapidly increasing volume and complexity, supporting our Delivery Service Provider (DSP) partners and their delivery drivers.
Key Responsibilities:
- Act as the single-threaded leader in Central Operations for the AMXL delivery business
- Lead the strategic pilot and program roadmap for routing and scheduling functions, system configurations, and capacity planning
- Partner cross-functionally to achieve consensus on program design while balancing cost, quality, and speed metrics
- Communicate effectively through verbal and written documentation, driving adoption of ideas and initiatives
- Analyze root causes of operational defects and determine long-term solutions
- 5-10% travel (average of once a month to team meetings, stakeholder meetings, or site visits)
Basic Qualifications:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree in supply chain, business, engineering, finance, or related technical or quantitative field
- Experience in transportation, logistics, or supply chain management
- Strong written and verbal communication skills
Preferred Qualifications:
- MBA
- 2+ years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience with SQL
Amazon's Commitment to Diversity and Inclusion:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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