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PC Technician

1 month ago

West Chester, Pennsylvania, United States Xerox Full time
About the Role

Xerox is seeking a skilled PC Technician to join our team. As a PC Technician, you will be responsible for analyzing and resolving computer hardware and software problems utilizing available resources.

You will identify, rectify, and effectively communicate any issues the customer may have, regardless of technical nature, to ensure customer satisfaction.

This position is based out of the Xerox IT Services office located in Ashland, VA.

Key Responsibilities
  • Troubleshoot a variety of computer issues
  • Accurately diagnose and repair computers to working condition for our customers
  • Accurately record repairs and close tickets
  • Accurately provide troubleshooting notes to show diagnostic steps
  • Label and clean computers as needed
  • Accurately and legibly fill out repair tickets
Requirements
  • Possess and maintain reliable transportation
  • Possess and maintain valid driver's license
  • Ability to lift 50 lbs.
  • Be prompt and on time to work and scheduled appointments
  • Able to maintain professional demeanor under stress
  • Possess strong interpersonal skills
  • Possess strong customer service skills
  • Possess strong phone skills
About Xerox

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Learn more at https://www.xerox.com/en-us/diversity-and-inclusion and explore our commitment to diversity and inclusion.