Customer Relations Specialist

6 days ago


Rockford, Illinois, United States Byrne Electrical Specialists Full time

Job Summary

The Customer Relations Professional will be responsible for managing the day-to-day account service for Byrne customers. This includes providing product information, technical support, and product quoting to ensure a high level of satisfaction is reached for all customers and potential customers.

Key Responsibilities

  • Manage B&E Consumer and Commercial accounts
  • Build strong relationships with assigned customers and participate in on-site customer visits and meetings
  • Provide internal support to increase customer sales
  • Serve as customer service liaison for Byrne customers, answering questions regarding production lead times, product availability, and other product specifications and concerns
  • Coordinate customs clearance and international shipping compliance when necessary
  • Respond to customer inquiries about products, providing detailed information about product specifications and functions
  • Refer highly technical questions to the Engineering department and record conversation details
  • Serve as a liaison to the production, engineering, and purchasing departments
  • Initiate proactive calls to customers to assess their satisfaction with Byrne Electrical products and explore ways to improve customer satisfaction and create innovations and solutions to customer needs
  • Participate in company-wide CSM events for continuous improvement

Requirements

  • Minimum of 4 to 7 years of experience in customer service
  • Inside sales experience preferred
  • Strong communication skills, including writing and verbal communication
  • Highly proficient computer skills, including expertise in MS Excel and Word
  • Familiarity with ERP and CRM systems is a plus
  • Demonstrable ability to multitask effectively in an environment requiring patience and flexibility
  • Foreign language fluency for the international market served is a plus
  • Bachelor's Degree in a related field is highly preferred


  • Rockford, Illinois, United States Byrne Electrical Specialists Full time

    Client Relations SpecialistJob Category: Customer Service Requisition Number: CUSTO001353Job Overview:The Client Relations Specialist will oversee the daily account management for Byrne customers. This role involves collaborating with clients to deliver product information, offer technical assistance, and facilitate product quotations. The goal is to achieve...


  • Rockford, Illinois, United States TEKsystems Full time

    Position Overview:The Client Relations Specialist plays a crucial role in managing our client's online portals, ensuring accurate processing of cases and maintaining our database. This role encompasses data preparation, entry, tracking, documentation, and organization, all while upholding exceptional customer service standards and adhering to regulatory and...


  • Rockford, Illinois, United States TEKsystems Full time

    Position Overview:The Client Relations Specialist plays a vital role in managing our clients' interactions through various digital platforms, ensuring accurate processing of cases and meticulous data entry into our systems.This role encompasses responsibilities such as data preparation, entry, tracking, documentation, and filing, all performed with a...


  • Rockford, Illinois, United States Phelps Industries LLC Full time

    Opportunity for a Sourcing SpecialistPhelps Industries LLC is looking for a dedicated individual to enhance our sourcing and operations management efforts. In this role, you will work closely with the Sourcing Manager and Operations Director to identify and negotiate with suppliers for a variety of resources. Your responsibilities will also include gathering...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryAt Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and resolve...


  • Rockford, Illinois, United States Hard Rock Casino Rockford Full time

    Job OverviewPosition SummaryThe individual in this role is tasked with effectively conveying the Player's Club program, assessing whether guests meet the minimum criteria for complimentary services and products, and providing comprehensive information about the Player's Club to enhance guest engagement on the casino floor.Key ResponsibilitiesPRIMARY...


  • Rockford, Illinois, United States Smile Brands Group Inc. Full time

    Patient Service RepresentativeCompany Overview:Smile Brands Group Inc. is dedicated to providing exceptional dental care and service to our patients. We pride ourselves on fostering a supportive and inclusive work environment.Job Description:As a Patient Service Representative, you will play a crucial role in our dental office, serving as the initial point...


  • Rockford, Illinois, United States Best Buy Full time

    {"Overview": "At Best Buy, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll be the face of our brand, helping customers find the right solutions to fit their needs.With a passion for technology and a love for learning, you'll be trained to recommend products and services that meet our customers'...


  • Rockford, Illinois, United States Midland States Bank Full time

    Customer Care Specialist Job DescriptionAt Midland States Bank, we're committed to creating a workplace where our employees can thrive and make a meaningful impact. As a Customer Care Specialist, you'll play a vital role in delivering exceptional customer service and ensuring our customers receive the support they need.Key Responsibilities:Provide top-notch...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a Customer Care Specialist, you will be responsible for providing exceptional customer service via the telephone, ensuring that customers receive excellent service by answering questions, resolving problems, and processing requests related to a...


  • Rockford, Illinois, United States Byrne Electrical Specialists Full time

    Job Summary:The Customer Relations Professional will be responsible for managing the day-to-day account service for Byrne Electrical Specialists' customers. This includes working with customers to provide product information, technical support, and product quoting, ensuring a high level of satisfaction is reached for all customers and potential customers...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryMidland States Bank is seeking a highly skilled Customer Care Specialist to provide exceptional customer service via telephone. The ideal candidate will possess excellent communication skills, a strong understanding of banking products and services, and the ability to resolve customer inquiries and issues in a timely and professional manner.Key...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, ensuring their banking-related needs are met with professionalism and efficiency.Key ResponsibilitiesRespond to inbound...


  • Rockford, Illinois, United States Midland States Bancorp, Inc. Full time

    Position Overview:The Client Services Associate plays a pivotal role in maintaining exceptional customer satisfaction by delivering outstanding service and assistance to our clientele.Key Responsibilities:This position supports the Wealth Management Sales team and collaborates closely with various roles including Wealth Management Advisors, Client Service...


  • Rockford, Illinois, United States Phelps Industries LLC Full time

    Exciting Career OpportunityPhelps Industries LLC is on the lookout for a dedicated professional to enhance our vibrant sourcing and operations management division. In this role, you will work closely with our Sourcing Manager and Operations Director to identify and negotiate with suppliers for a variety of resources. Your responsibilities will also include...


  • Rockford, Illinois, United States Phelps Industries LLC Full time

    Exciting Career OpportunityPhelps Industries LLC is on the lookout for a driven individual to become a vital part of our sourcing and operations management division. In this role, you will work closely with our Sourcing Manager and Operations Director to identify and negotiate with suppliers for a variety of resources. Your responsibilities will also include...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryAt Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a critical role in delivering this experience by providing quality service via the telephone.Key ResponsibilitiesAnswering Customer Calls: Respond to inbound...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryThis position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs.Key ResponsibilitiesAnswers all inbound banking-related calls routed directly to Midland...


  • Rockford, Illinois, United States Grote Auto - Rockford Full time

    Position: Automotive Customer Service SpecialistLocation: Rockford, IL, USJob Type: FulltimeSalary: $48,000 - $58,000.00 per yearKey Responsibilities:Act as the primary liaison for clients concerning warranty and post-sale repairs.Efficiently utilize workshop resources to guarantee cost-effective and prompt service.Manage all service inquiries and negotiate...


  • Rockford, Illinois, United States Midland States Bank Full time

    {"Job Title": "Customer Care Specialist", "Job Summary": "At Midland States Bank, we're committed to creating a workplace where everyone can bring their whole selves to work each day. We're proud to be an Equal Opportunity and Affirmative Action employer. Our team is dedicated to providing exceptional customer service and ensuring that our customers receive...