Information Services Representative

3 days ago


Hackensack, New Jersey, United States Hackensack Meridian Health Full time
About the Role

We are seeking a highly skilled and customer-focused Information & Guest Services Representative to join our team at Hackensack Meridian Health. As a key member of our team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a positive experience throughout their visit.

Key Responsibilities
  • Welcoming guests and providing directions to Medical Center services
  • Responding to requests for visitor passes and maintaining accurate records
  • Providing information about Medical Center services and policies
  • Maintaining a professional image and environment in lobby areas
  • Assisting with special events and conferences
  • Answering telephone calls and taking accurate messages
  • Enforcing Access Control policies and procedures
  • Resolving operational challenges and guest complaints
  • Performing other duties as assigned by supervisors and/or operations manager
Requirements
  • High School diploma or equivalent required
  • Typing ability required
  • One to two years of working experience preferred
  • Computer training preferred
  • Bi-lingual preferred
About Us

Hackensack Meridian Health is a leading healthcare organization committed to delivering exceptional patient care and service. We are dedicated to creating a positive and supportive work environment that fosters growth and development for our employees.



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