Cloud Infrastructure Specialist
7 days ago
Overview:
Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers.
Job Summary:
We are seeking experienced professionals to join our team as Data Center Technicians. This role involves working in a 24/7 environment, collaborating with cross-functional teams, and contributing to the overall availability and reliability of our global data centers.
About the Role:
- Perform server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability.
- Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
- Participate in scheduled maintenance and change management activities, and contribute to documentation and process improvement initiatives based on your analysis of operational issues.
- Help train and onboard new team members, and assist in maintaining service level agreements through proactive issue detection and reporting.
Responsibilities:
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
- Solve problems at their root and step back to understand the broader context.
Requirements:
- 1+ years of relevant experience in data center operations, IT support, or a similar technical field.
- 1+ years of troubleshooting skills and ability to resolve undefined technical problems.
- Willingness to participate in a primary responder rotation and support 24/7 data center operations.
Preferred Qualifications:
- An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
- Experience working in a Data Center environment.
- Understanding of network design, protocols and troubleshooting.
- Experience managing work and priorities through a ticketing system.
- Understanding of in-depth hardware knowledge (e.g., PCIe).
About Amazon:
At Amazon, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, included, and empowered to do their best work.
Salary:
$60,000 - $80,000 per year, depending on experience.
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