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DSW Assistant Store Manager

4 weeks ago

Puyallup, Washington, United States Designer Brands (DSW, Camuto Group) Full time

Job Summary

The Assistant Store Manager plays a vital role in driving sales and results by assisting and performing various functions alongside store management. This includes customer service, merchandising, omni activities, and inventory-related actions. As ambassadors to the brand, we strive to provide a shopping experience that meets the functional and emotional needs of our customers. The ideal candidate will demonstrate behaviors that align with our company values of Accountability, Collaboration, Humility, and Passion.

Key Responsibilities

  1. Elevate the in-store experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals, and responding to customer requests and feedback with a high sense of urgency.
  2. Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and adhering to store cleaning, recovery, and maintenance standards.
  3. Achieve and exceed metric-based goals by reviewing, understanding, and clearly communicating daily, weekly, and monthly goals. The ideal candidate will be able to clearly communicate business trends to the Store Manager or other leaders.
  4. Review daily communication, plan and assign tasks throughout the day/week/month, and follow through with required actions.
  5. Perform other duties as assigned by the Store Manager or other leaders.

Requirements

  • Excellent customer service skills, with a positive mindset and enthusiasm.
  • Ability to manage in ambiguous situations to resolve internal and external conflict.
  • Ability to develop collaborative working relationships.
  • Ability to recognize what is critical and take action.
  • Good verbal and written communication skills.
  • Proven ability to train, coach, develop, and motivate others.
  • Ability to hold team accountable to time-bound expectations.
  • Time management.
  • Professionalism.
  • Availability to meet the needs of the business, including shifts outside traditional business hours.
  • Proficiency in basic computer use, including Microsoft Office.

Preferred Qualifications

  • Some college education preferred.
  • Minimum high school graduate or equivalent.

This role is eligible for a monthly sales bonus. The estimated pay range for this position is $21.10 to $26.40, with the actual pay rate offer based on a wide range of job-related factors, including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. Benefits eligibility may vary based on where you work and your position. Click the link to learn more about benefits.