Customer Experience Specialist
1 week ago
The targeted hiring range for this full-time position is $37,400 - $48,600 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.
Key Responsibilities:
- Deliver exceptional customer service to retail partners and consumers.
- Serve as a cornerstone in handling basic customer inquiries and routine issues, ensuring prompt resolution.
- Focus on delivering standard assistance while promptly escalating more complex issues to appropriate levels.
- Foster a positive customer experience through clear communication and adherence to established procedures.
Day-to-Day Activities:
- Deliver an exceptional "WOW" experience to consumers through friendly, knowledgeable customer service that consistently exceeds their expectations.
- Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction.
- Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience.
- Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively.
- Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers.
- Maintain professionalism in all communications to uphold positive interactions and relationships with customers.
- Engage with customers proactively across various communication channels to provide seamless support.
- Document and meticulously track all customer interactions within the support system to ensure comprehensive follow-up and resolution.
- Coordinate routing activities and efficiently escalate complex issues to the level 2 support team for specialized attention and resolution.
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Customer Experience Specialist B2B Work
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