Customer Relationship Specialist

1 week ago


Frisco, Texas, United States Fabiola Sears - State Farm Agent Full time

We are seeking a highly motivated and dedicated individual to join our team as a Customer Relationship Specialist for Fabiola Sears - State Farm Agent. In this role, you will play a vital part in growing our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.

Job Description

You will be responsible for establishing customer relationships and following up with customers as needed. Providing prompt, accurate, and friendly customer service is essential, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Responsibilities
  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide exceptional customer service, responding to customer inquiries in a timely and professional manner.
  • Promote successful and long-lasting customer relations by identifying customer needs and providing relevant solutions.
Requirements
  • Bachelor's degree or equivalent experience in sales, marketing, or a related field.
  • 1-2 years of experience in sales or customer-facing roles, preferably in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
Benefits
  • Paid time off (vacation, sick leave, and holidays).
  • Competitive salary plus commission/bonus structure.
  • Health benefits, including medical, dental, and vision insurance.
  • Growth potential and opportunities for advancement within our agency.

The estimated salary for this position is $50,000 - $120,000 per year, depending on experience and qualifications. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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