Senior CRT Specialist

4 weeks ago


Troy, Michigan, United States Midland Credit Management Inc Full time

We are seeking a highly skilled Senior CRT Specialist to join our team at Midland Credit Management Inc. As a key member of our consumer complaint resolution team, you will be responsible for investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters.

The ideal candidate will have excellent written and verbal communication skills, with the ability to analyze complex consumer issues and company processes. You will be responsible for conducting root cause analysis, documenting company records, and identifying and escalating concerns in a clear and concise manner.

Key responsibilities will include:

  • Tracking, investigating, and preparing responses to consumer complaints
  • Overseeing and making suggestions for improvements to daily automated and manual processes
  • Processing administrative material and tasks
  • Identifying and escalating issues that may be a risk to the company

We offer a competitive salary, comprehensive healthcare plans, and a range of benefits to support your career growth and well-being. If you are a results-driven individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

About Us

Midland Credit Management Inc is a global team of over 4,000 employees dedicated to empowering consumers to begin their path towards financial recovery and build a better life for themselves and their families. We are committed to hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.



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