Customer Success Director

2 weeks ago


Étreux, Hauts-de-France, United States Datadog Full time

As a key member of the Datadog team, you will be responsible for proactively driving new product attachment and effective strong relationships across our existing customer base through onboarding, up-selling, and cross-selling. You'll advocate for the customer internally and focus on creating a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

Key Responsibilities
  • Partner with the sales team to ensure a seamless transition and onboarding experience
  • Proactively build relationships with customers to create mutual trust
  • Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts
  • Act as an advisor to customers to ensure they're leveraging the Datadog solution effectively
  • Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
  • Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

What We Offer

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture and opportunities to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan

The estimated salary for this role at Datadog ranges from $80,000 - $95,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. Datadog offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.



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