Lead Guest Services Representative

1 week ago

Boerne, Texas, United States AEG Full time

{"title": "Guest Services Lead", "subtitle": "Join our team and make a difference in the lives of our guests", "content": "

We are seeking a highly motivated and experienced Guest Services Lead to join our team at Spurs Sports & Entertainment. As a Guest Services Lead, you will be responsible for ensuring that our guests have an exceptional experience at our events. This includes preparing nightly paperwork, ensuring Guest Services locations are always event-ready, briefing the staff on event details, offering supervisory assistance, and submitting paperwork at the end of the night.

Key Responsibilities:

Arrive early on weekend event days to answer pre-event phone calls and e-mails
Ensure Guest Services locations are always event-ready by keeping cameras and radios charged, stocking promotional items and supplies, updating calendars and phone lists, and organizing nightly resources
Demonstrate creativity, persistence, "Arena Awareness," and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests
Proactively encourage internal and external feedback to improve the guest and employee experience, while modeling our values and service standards and coaching teammates to do the same
Provide support to the Experience Innovation Manager, Experience Innovation Associate, Manager, and Service Innovation Coordinators by executing service initiatives and assisting with event coordination needs
Ensure event paperwork is accurately completed and correctly organized before scanning and filing. Also, ensure Guest Services locations are properly closed and well maintained before releasing the staff at the end of each event night

Requirements:

Must exhibit strong leadership qualities
Must have prior customer service experience
Must have excellent verbal and written communication skills
Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
Must be proficient at typing and using a computer
Must be able to work long and flexible hours, including evenings, weekends, and holidays
Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

At Spurs Sports & Entertainment, we are committed to creating a workplace culture that is inclusive, diverse, and respectful. We believe that our employees are our greatest asset, and we strive to provide them with meaningful work, opportunities for growth and development, and a positive and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].