Healthcare Customer Service Representative
1 week ago
Unlock a rewarding career as a Healthcare Customer Service Representative at TEKsystems, where you'll embark on a journey of growth and advancement. Join our team in Chandler, AZ, and discover the thrill of working with a dynamic company that transforms ideas into solutions.
About the RoleThis role is an exciting opportunity to join our Advanced Tasking Team, where you'll work closely with patients, insurance providers, and internal parties to provide exceptional customer service. As a Tier III Healthcare Customer Service Representative, your primary responsibilities will include:
- Consult Orders (Specialist Office Visits)
- Procedure Orders (e.g., MRI/CTs, Radiology, DME, Mammogram, etc.)
- Prescription Authorization (e.g., High Cost Specialty Medications)
- Provider Support Room (e.g., Clinically Urgent Tasks for IOPs/VMT Providers)
- Assisting patients through the authorization, scheduling, and coordination of complex female health procedures (e.g., Colposcopy)
- Processing Referrals and Authorizations
- Maintaining service level agreements in complex insurance authorizations
- Meeting or exceeding performance requirements for 6 months minimum (200+Tasks/week)
You'll be working in a fast-paced environment where no two days are the same. Your strong communication skills, attention to detail, and ability to multitask will make you an asset to our team.
About UsAt TEKsystems, we're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With over 80,000 colleagues across North America, Europe, and Asia, we work with progressive leaders to drive change. Our commitment to diversity, equity, and inclusion makes us an equal opportunity employer, welcoming applicants from all backgrounds.
Benefits and PerksWe offer a comprehensive benefits package that includes:
- Competitive salary: $23.25/hour
- Endless career advancement opportunities
- Brand-new workspace in Downtown Tempe
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice
- Medical, dental, and vision plans
- Free memberships for yourself, friends, and family
- Pre-tax commuter benefits
- PTO cash outs - Up to 40 accrued hours per year
- Lifetime disability insurance and AD&D coverage
- 401(k) Retirement Plan matching
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