Room Service Attendant

1 month ago


Portsmouth, Virginia, United States Wentworth By the Sea Full time
Job Title: Room Service Operator

We are seeking a highly skilled and courteous Room Service Operator to join our team at Wentworth By the Sea. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

Responsibilities:
  • Take and process room service orders efficiently and accurately.
  • Communicate with guests to understand their menu selections and special requests.
  • Coordinate with kitchen staff to ensure timely delivery of orders.
  • Maintain a clean and organized workspace, adhering to company standards.
  • Process payments and handle guest transactions with professionalism.
  • Follow all company policies and procedures, including safety and security protocols.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
  • Develop and maintain positive relationships with colleagues and guests alike.
  • Ensure adherence to quality expectations and standards, maintaining a high level of attention to detail.
Requirements:
  • High school diploma or equivalent preferred.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Benefits:
  • Competitive compensation package.
  • Comprehensive health insurance plan.
  • Dental and vision insurance.
  • 401(k) retirement plan.
  • Free associate parking.
  • Free meal for every shift worked.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our guests.



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