Pet Supermarket Shift Manager
4 weeks ago
About the Role:
As a Shift Manager at Pet Supermarket, you will play a vital role in enhancing the lives of pets and their people. You will be responsible for providing exceptional customer service, ensuring a clean and organized store environment, and driving sales goals. This is an exciting opportunity to join a dynamic team that is passionate about providing world-class service and quality products to our customers.
Key Responsibilities:
• Provide friendly and knowledgeable customer service, ensuring a positive shopping experience for our customers and their pets.
• Maintain a clean and organized store environment, including the sales floor, stockroom, and animal areas.
• Drive sales goals by prioritizing, assigning, and delegating tasks to the associate team, and ensuring proper completion when manager on duty.
• Monitor customer service and selling models, communicate with Store Manager/Assistant Manager on observations, and celebrate and recognize the team's efforts and accomplishments.
• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Requirements:
• Minimum 1 year in a retail management role.
• Enjoy working with and around animals.
• College degree, an asset.
• Ability to work a flexible work schedule, including morning, evenings, weekends, and/or holidays.
• Valid driver's license and access to a motor vehicle preferred.
What We Offer:
• Competitive pay.
• Full-time benefits and 401K.
• Vacation and sick time.
• Employee discounts.
• Flexible schedule.
• Room for advancement.
• Working with pets.
Competencies:
• Customer Focus: Is a role model providing excellent service to customers, acts with customers in mind, establishes and maintains effective relationships with customers, and gains their trust and respect.
• Motivating Others: Creates and supports a culture in which people want to do their best, can motivate and influence others, can communicate tasks and decisions down, empowers others, and is someone people enjoy working for and with.
• Drive for Results: Stays optimistic and resilient despite challenges/setbacks, providing direction, delegating, and removing obstacles to get work done to achieve and exceed goals.
• Listening: Practices attentive and active listening, has the patience to hear people out, can accurately restate the opinions of others even when he/she/them disagrees.
• Compassion: Genuinely cares about people, is available and ready to help, is sympathetic to the plight of others who are not as fortunate, and demonstrates real empathy with the joys and pains of others.
• Time Management: Uses his/her/their time effectively and efficiently, values time, concentrates his/her efforts on the more important priorities, gets more done in less time than others, and can take on a broader range of activities.
• Delegation: Clearly and comfortably delegates both routine and important tasks and decisions, broadly shares both responsibilities and accountability, and tends to trust people to perform.
Why Join Us:
Pet Supermarket is an equal opportunity employer and a Drug-Free Workplace. We are passionate about providing world-class service and quality products to our customers, and we are committed to creating a positive and inclusive work environment for our employees.
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