Patient Care Coordinator

1 month ago


Concord, New Hampshire, United States Cardinal Health Full time
Job Summary

We are seeking a highly skilled Patient Navigator to join our team at Cardinal Health. As a Patient Navigator, you will play a critical role in delivering exceptional patient care and support to individuals and their caregivers.

Key Responsibilities
  • Deliver virtual or telephonic educational support to patients, caregivers, and healthcare professionals to meet all relevant standards.
  • Act as a champion for each patient and consented care partner(s), providing support and guidance to help ensure patients have access to the patient support program resources.
  • Investigate and resolve patient/healthcare provider inquiries and concerns in a timely manner, working closely with patients, patient caregivers, healthcare providers, and Sonexus Health reimbursement team.
  • Responsible for meeting the newly identified patient, patient caregivers, and healthcare providers over the phone to provide education on the drug, disease process, diagnostic testing, support services provided by the manufacturer, and review benefit information.
  • Support healthcare providers with Prior Authorization and Appeals submission to Insurance carrier.
  • Exhibit effective communication and tele-management skills, proactive follow-up with various contacts to ensure patient access to therapy, and converse with callers in an empathetic manner and build rapport.
  • Act as patient and healthcare providers' single point of contact for all inquiries, possessing effective organizational skills, including working on multiple cases simultaneously.
  • Responsible for the identification, intake, documentation, and submission of all Adverse Event Reports occurring in patients which are taking or have previously taken the manufacturers product.
  • Submit all adverse event reports to manufacturer/third party vendor within stipulated timeframe, additionally follow up if requested to do so.
  • Responsible for addressing Medical Information inquiries from consumers, healthcare providers, and other entities, including but not limited to, requests for product information, inquiries about side effects, guidelines for appropriate use of the product, etc.
  • Provide identification, intake, documentation, and submission of all reported Product Complaints, per the manufacturer guidelines.
  • Perform other activities related to the internal initiatives and/or the manufacturers programs as assigned.
  • Responsible for maintaining HIPAA guidelines.
  • Must adhere to strict guidelines regarding the protection of proprietary educational materials and product information that may be printed or available via email, websites, or other electronic means, provided by the manufacturer.
  • Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties.
Requirements
  • Applies basic concepts, principles, and technical capabilities to perform routine tasks.
  • Works on projects of limited scope and complexity.
  • Follows established procedures to resolve readily identifiable technical problems.
  • Works under direct supervision and receives detailed instructions.
  • Develops competence by performing structured work assignments.
Training and Work Schedules

Your new hire training will take place 8:00am - 5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to work Monday - Friday, 10:00am - 7:00pm CST.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

  • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
  • Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
  • Download speed of 15Mbps (megabyte per second).
  • Upload speed of 5Mbps (megabyte per second).
  • Ping Rate Maximum of 30ms (milliseconds).
  • Hardwired to the router.
  • Surge protector with Network Line Protection for CAH issued equipment.
Anticipated Hourly Range

$26.20 per hour - $37.40 per hour

Bonus Eligible

No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental, and vision coverage.
  • Paid time off plan.
  • Health savings account (HSA).
  • 401k savings plan.
  • Access to wages before pay day with myFlexPay.
  • Flexible spending accounts (FSAs).
  • Short- and long-term disability coverage.
  • Work-Life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.


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