Healthcare Support Professional
1 week ago
At MediTelecare, we are seeking a skilled Clinical Support Specialist to join our team. This role is designed for individuals who are passionate about delivering exceptional care and support to patients in both clinical and administrative settings.
Job Summary:
The Clinical Support Specialist will be responsible for providing onsite/in-person clinical facilitation and remote administrative duties. In person, the CSS will work with clinicians to facilitate care visits for patients, while remotely, they will handle administrative tasks such as chart preparation and Behavioral Health Integration.
Benefits:
- A competitive salary of $40,000-$60,000 per annum, commensurate with experience
- An extensive benefits package, including choice of three health plans, dental, vision, generous PTO, and 401K with company match
- Opportunities for growth and professional development
- A dynamic and supportive work environment
Responsibilities:
Onsite Clinical Facilitation:- Assist patients by providing education related to their behavioral health visits, either in person or via telehealth
- Offer technical support and assistance for telehealth visits, including room and equipment preparation
- Support clinicians by accessing patient vitals and relevant data from the facility's EMR
- Procure patient referral documents as needed
- Serve as a liaison between clinicians and facility staff
- Interact with staff and/or family members as necessary
- Maintain responsibility for proper handling and cleaning of MediTelecare equipment
- Complete assigned BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software
- Provide assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
- Work closely with clinicians to ensure that patient visits run smoothly and efficiently
Requirements:
- Minimum High School Diploma required
- 1+ year in a healthcare setting preferred, but not required
- Medical Assistant or CNA certification a plus
What We Offer:
- A comprehensive onboarding program
- Ongoing training and development opportunities
- A collaborative and supportive work environment
- A commitment to work-life balance
Location: Remote work arrangement with occasional travel to clinics
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