Strategic Workforce Planner
7 days ago
WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. We Offer a Competitive Salary of $65,000 - $90,000 per year based on experience. With over 75 years of experience, we make healthcare easier for millions of Americans. Our Culture Drives Success: At WPS, our inclusive and empowering employee experience fuels agility and innovation on high-performing teams. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce, effectively seeking, leveraging, and including diverse perspectives to adapt to business changes and new opportunities.
Job OverviewThis role is responsible for short and long-term workforce forecasting and staff scheduling using industry-approved methodologies. Key responsibilities include:
- Maintaining daily, weekly, and monthly reports to forecast staffing
- Setting up, maintaining employee schedules, and time-off allotments within Workforce Management (WFM) application
- Trending and business performance reporting to support service metric analysis
You will conduct intraday and post-performance root-cause analysis of performance to ensure achievement of Operational Service Levels and key performance indicators. You will provide actionable recommendations to meet service goals and formulate summaries of analysis and recommendations to management and business leaders. Additional details include analyzing and adjusting short-term and intraday forecasts, developing "what-if" scenarios for optimal staffing levels or contract bidding, and supporting intraday monitoring of queue performance and optimizing of scheduling to meet staffing goals.
About This OpportunityIf you are a confident communicator who can think on your feet and collaborate with all levels of staff and management, this opportunity may be right for you. You will be part of a team that values Diversity, Equity, and Inclusion and recognizes the benefits of a diverse workforce. As a Strategic Workforce Planner at WPS Health Solutions, you will have the opportunity to grow and develop in a dynamic and supportive environment.
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