Highly Skilled Technical Support Specialist

1 week ago


Thibodaux, Louisiana, United States Entegee Full time
Job Overview
Entegee, a leading provider of custom automation solutions, seeks a skilled Computer Support Specialist to deliver exceptional onsite support and drive customer satisfaction.

About the Role
This is an onsite position, requiring candidates to be local or regional. The ideal candidate will possess 1 year or more of IT technical experience or recent college graduation in an Information Technology discipline. Key responsibilities include providing deskside Tier 2 support, imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Key Requirements
To excel in this role, candidates should have a strong understanding of computing and networking concepts and fundamentals. They should also be proficient in using standard desktop applications, such as Microsoft Office, intranet, and internet functions. Familiarity with computer security policies and possession of a degree in an Information Technology discipline or equivalent experience are also highly desirable.

Preferred Skills
While not essential, familiarity with the ServiceNow ticketing system would be beneficial for success in this position.

What We Offer
As a valued member of our team, you can expect competitive compensation, ranging from $18.00 to $21.00 per hour. Additionally, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefits provide employees with the flexibility to choose coverage that meets their individual needs. You may also be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer
Entegee is an Equal Opportunity Employer/Veterans/Disabled and welcomes qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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