Hotel Guest Room Coordinator
2 weeks ago
About the Role
The Hotel Guest Room Coordinator is responsible for ensuring the cleanliness and attractiveness of guestrooms, while providing exceptional service to all guests. As a key member of our housekeeping team at Highgate, you will be expected to maintain high standards of quality and attention to detail.
Responsibilities
- Maintain a thorough knowledge of guestroom locations and assign tasks accordingly.
- Clean and prepare guestrooms according to established standards, including making beds, restocking linens, and replenishing amenities.
- Remove trash and dirty linen from guestrooms and hallways, and report any maintenance issues or missing items to the Housekeeping Supervisor/Manager.
- Restock housekeeping carts with cleaning supplies, linens, and other essentials for the next day's use.
- Replenish chemical bottles as needed, and ensure that all equipment is in good working order.
- Collaborate with other housekeeping staff to ensure efficient completion of tasks and maintain a clean and safe environment for guests.
- Communicate effectively with guests regarding room assignments, concerns, and preferences.
- Provide exceptional customer service by responding promptly to guest inquiries and resolving any issues in a professional and courteous manner.
Qualifications and Requirements
- A high school diploma or equivalent is required; experience in a hotel or related field is preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift, with regular breaks as needed.
- Effective communication skills, both verbal and written, are essential for success in this role.
Compensation and Benefits
We offer a competitive salary range of $40,000 - $55,000 per annum, based on experience and qualifications. In addition to a comprehensive benefits package, which includes medical, dental, and vision coverage, paid time off, and opportunities for career advancement within the company.
Salary: $45,000 per year
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