Hotel Guest Room Coordinator

2 weeks ago


Mesa, Arizona, United States Highgate Full time

About the Role


The Hotel Guest Room Coordinator is responsible for ensuring the cleanliness and attractiveness of guestrooms, while providing exceptional service to all guests. As a key member of our housekeeping team at Highgate, you will be expected to maintain high standards of quality and attention to detail.

Responsibilities



  • Maintain a thorough knowledge of guestroom locations and assign tasks accordingly.
  • Clean and prepare guestrooms according to established standards, including making beds, restocking linens, and replenishing amenities.
  • Remove trash and dirty linen from guestrooms and hallways, and report any maintenance issues or missing items to the Housekeeping Supervisor/Manager.
  • Restock housekeeping carts with cleaning supplies, linens, and other essentials for the next day's use.
  • Replenish chemical bottles as needed, and ensure that all equipment is in good working order.
  • Collaborate with other housekeeping staff to ensure efficient completion of tasks and maintain a clean and safe environment for guests.
  • Communicate effectively with guests regarding room assignments, concerns, and preferences.
  • Provide exceptional customer service by responding promptly to guest inquiries and resolving any issues in a professional and courteous manner.


Qualifications and Requirements



  • A high school diploma or equivalent is required; experience in a hotel or related field is preferred.
  • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift, with regular breaks as needed.
  • Effective communication skills, both verbal and written, are essential for success in this role.


Compensation and Benefits


We offer a competitive salary range of $40,000 - $55,000 per annum, based on experience and qualifications. In addition to a comprehensive benefits package, which includes medical, dental, and vision coverage, paid time off, and opportunities for career advancement within the company.

Salary: $45,000 per year

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