Customer Support Specialist

1 day ago


Hopewell Township, United States Keen360, Inc. Full time
Job Title: Customer Support Analyst

We are seeking a highly skilled Customer Support Analyst to join our team at Keen360, Inc. As a key member of our Sales Operations support team, you will be responsible for triaging and resolving issues impacting Pharmaceutical Sales Representatives and their organizations.

Key Responsibilities:

  • Handle customer requests in a professional and timely manner, providing ongoing feedback to the requestor on the status of their request.
  • Document approaches as Standard Operating Procedures to ensure consistency and efficiency.
  • Collaborate with cross-functional teams to understand and translate business issues into actionable solutions.
  • Provide value-added customer service, resolving issues in a professional and timely manner.
  • Identify gaps in business processes and recommend solutions to improve team efficiency.

Requirements:

  • Bachelor's Degree (or equivalent experience) in a related field.
  • 3+ years of industry experience in healthcare, medical device, or pharmaceutical related to market, analytics, field sales, or sales support.
  • Knowledge of syndicated data sources, such as iQVIA, and the sales process.
  • Proven track record of providing value-added customer service.
  • Excellent communication, presentation, and organizational skills.
  • Ability to multitask, work in a fast-paced environment, and adhere to deliverables and timelines.

What We Offer:

Keen360, Inc. is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies, and deliver innovative solutions to achieve measurable results. Our projects range from pure design and development topics to more transverse transformation involving multiple business lines or regions.



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